The return department of Takealot is ****ed up now they doubt my integrity that is the lady straw

Reference: MRRN-XMJ85-YR49 Return Before: 23-03-2026 Hi BEVERLY,

Please return the following product(s) to our Richmond Park Pickup Point by Monday, 23 March 2026 Square Ceramic Dinner Set - White - 16 Pieces 1 x Square Ceramic Dinner Set - White - 16 Pieces Return Reason: Product delivered in a poor or damaged condition Return Sub Reason: Product damaged but delivery box undamaged Preferred Outcome: Replace this item

What's Next Step 1 Step 2 Step 3 Package Items Safely Drop Off at Pickup Point by 23-03-2026 Await Assessment Outcome Please do not mark the original product packaging, and include all parts and accessories (e.g. TV remote, laptop charger, cables, etc.). Missing items will delay the processing of your return or may result in your return being cancelled. Directions to Pickup Point Scan QR Code Scan this QR code at the Pickup Point when returning your items. QR Code: MRRN-XMJ85-YR49 ALTERNATIVELY, USE THIS UNIQUE PIN MRRN-XMJ85-YR49 Pickup Point & Business Hours

Richmond Park Pickup Point 1a Hansen Close Richmond Park Cape Town 7441

Business Hours (Next 7 Days) Monday 16 Mar: 08h00 - 18h00 Tuesday 17 Mar: 08h00 - 18h00 Wednesday 18 Mar: 08h00 - 18h00 Thursday 19 Mar: 08h00 - 18h00 Friday 13 Mar: 08h00 - 18h00 Saturday 14 Mar: 08h00 - 15h00 Sunday 15 Mar: 08h00 - 13h00

Track Return Reschedule Return Cancel Return

Regards, The Takealot Team

This is an e mail which I received now from Takealot.

I can scream because I don’t have the items.

I’ve been in communication with them since I received the items just before the end of December 2025.

The crockery was broken two plates the took 3 weeks to collect the return

They took three weeks to send it back again and the second time one of the bowls was broken chipped on tje edge on top

It took again three weeks for them to collect the bowl and when they received the bowl they asked for the rest of the set which I booked immediately for a return which took them again three weeks to collect

I’ve been following up with them to send the set back up till today they are still trying to trace who collected the return and now they demand that I need to deiiver the items on 23 March 2026 which I must get where it is not with me.

I’m furious because they doubt my integrity ammo mad to moan over returns of crockery with them all the time and I have it with me who does that my goodness. Move been asking them to refund me because I cannot get the crockery back theyre still trying to locate where is the crockery my goodness

I’ve been communicating with them all the time tje crockery was collected on 18 February 2026 and a week later someone else came to Collect the crockery and I sent them an e mail too

Now my integrity is at a stake I’m sorry I’m asking them to just refund me with the crockery der money for me to be able to go buy me another set. It is nearly three months later after I purchased the items from them my goodness They’ve been asking me a lot of questions why they need to go read my e mails that is all why do I need to repeat myself my goodness Their returns departments is ****ed up wiich they need to fix now they doubt my integrity my goodness