The pits🚮

I made an order on the 28th of April that was meant to be delivered on the 3rd of May. I received a notification on the 3rd saying the items were lost during transit and a replacement would be sourced and delivered on the 4th. The app said delivery would be done before 5pm and it still says so. I called Takealot on Saturday the 6th and the app still said delivery on the 4th before 5pm🤔. I called and spoke to Afika who then told me that someone should've called on the 3rd to get my replacement but since that wasn't done, he did it because I called. Okay cool, I asked to log a formal complaint to which he said he'd send an email and I needed to type out my complaint and he would escalate. I typed the email and sent on Saturday the 6th and he said my delivery shocks get expedited given the circumstances. I sent an email yesterday asking that they keep their word and expedite which I got an email from Simphiwe confirming that the warehouse a picking and packing my items. I call in today to find out when my order is arriving since the app says it hasn't been shipped and the lady I spoke to (Lulutho I think) says that he colleagues essentially **** to me because the warehouse said they have a high volume of orders and won't be able to expedite. I then asked how far my complaint was and what the process was and she asked me to send an email, that I had already sent on Saturday. I told her that I had already sent the email and I won't be sending another one. She said my complaint wasn't escalated and she needed to reach out to Afika to find out what happened. She said either her or Afika would call back and here I am on Hello Peter, hours later. I'm extremely furious at this point and just want my money back