1 reviews | Active since Dec 2012
The Opposite of convenient online shopping
I ordered and paid for a Kmix toaster and a coffee plunger on the 9th of Oct 2015. Both items had a 7-10 supply period. Once I paid for the items and was invoiced I was notified that I would only receive them on the 27th October 2015, almost 3 weeks later and easily more than 10 working days. Regardless I didn't complain and waited for delivery of my order. On the 27th October 2015, I didn't receive any delivery and when I called takealot I was informed that I could now expect delivery on the 10th November 2015. Almost 5 weeks after I ordered it.<br> What is the point of purchasing online and never receiving your items or not even being informed that you will not be receiving it. So at this point I have requested a refund....I'm guessing I shouldn't hold my breath. First and last time on Takealot!!
We're sorry to hear that your first experience with us has been so disappointing. Hearing that we've let one of our customers down is never great and we'd appreciate the opportunity to try and make this up to you. We've asked our complaints team to look into this order with the relevant departments to see where this went wrong and why this situation wasn't better communicated to you. They'll be in touch with you as soon as they have the necessary feedback and will assist in hopefully turning this matter around with you.
Sincerely,
takealot.com
We're sorry to hear that your first experience with us has been so disappointing. Hearing that we've let one of our customers down is never great and we'd appreciate the opportunity to try and make this up to you. We've asked our complaints team to look into this order with the relevant departments to see where this went wrong and why this situation wasn't better communicated to you. They'll be in touch with you as soon as they have the necessary feedback and will assist in hopefully turning this matter around with you.
Sincerely,
takealot.com