The Mysterious Missing Payment

<p> In a nutshell i placed an order on the 30/06/2016 and made a payment that same day , Order No. ********** </p> <p> </p> <p>They tell me the payment takes 3 - 5 days to reach them, fair enough and then I see an amount of R86.00 leave account which includes a delivery fee and product charge. They then say they have not received the payment. As per the email from Melissa Stemmers:</p> <p>"Kindly be advised that the payment for this order has not been authorised and the funds aren't reflecting into our account." And this is so strange because my bank account has R86.00 left my account and this is reflecting on a statement that i made my payment. So if anything.. i want my money back and my product I ordered with free delivery! To you guys it might only be an R86.00 but I am a paying customer and all your stupid consultants can do is apologise. Sort this out or i will definately take this further.</p>