The Most Usless Customer Service

<p>My fiance ordered several items several weeks ago, 2 of which were imported books. A couple of days ago and ahead of schedule we reveived a delivery notice. When the delivery didn't show up, we called and enquired. That is where the 'fun' began. According to the first call centre agent we spoke to, the books had been lost and we had to re-issue the order, with an additonal 3 week waiting period for the books. I have tried to call over and over to see how this is possible? Their fault the books got 'lost' and we have to either wait 3 weeks more for delivery or cancel the order 3 weeks later??? Their call centre people are beyond uselss and cannot assist with getting the items to us on time. They would rather us cancel the order and close our accounts than try to assist. I spent 30 minutes on the phone being told its tough and theres nothing they can and will do - I can think of several things they can do, one being courier the book at their cost from supplier in 48 hours. Just a thought, think outside of the box. In addtion, had we not queried the delivery yesterday, they would have no clue our order was 'missing'. The books were a birthday present, which I now have to source elsewhere. Thanks for nothing and thanks for treating a customer that has been with you since yout take2 days with such distain and dismissal. If this is how you treat cusotmer who between us spend thousands annually with you since you began operating, I fear for your company.</p>