The most tedious and worst experience to date!!!!

I cannot begin to express the amount of frustration I've felt dealing with takealot these past few days. I have never received this type of service from any other online store, it's really disappointing to say the least. I've spoken to a total of 8 people to date, all over 1 order that takealot messed up, making my move into a new place such a misery.

I don't know what takealot means when you say that you are passionate about great service because my experience says nothing of that. I've noted my grievances below to show you how ridiculous your processes and some of you employees are...

1. First gentleman I spoke to advised me that 2 items and not 1 was not available from the jhb warehouse and that he would need to call the delivery team to confirm if I could get the order earlier if I paid an additional delivery fee, agent never called back as promised.

2. Spoke to Zanethemba, called dropped (agent did not bother to call back).

3. Spoke to an African lady who was impatient when I requested to speak to a manager after she had advised me that takealot NEVER makes deliveries during the weekend after I received an email confirming delivery would be on the 2nd of December, she said this was a system error) - I spoke to the manager on duty that day at 11h46 on 30.11.2018, the Indian gentleman promised me feedback but never bothered to follow up.

4. Email received from Stacey-lee C. Advising order to be delivered on 05.12.2018 after I had called in 3 times to request a cancelation, I never spoke to a Stacey Lee and I don't understand how she got to sending me an email.

5. I spoke to Papama Nyathi, the only person who has been empathetic to my experience, he took the effort to followup with me reassuring me of a better outcome. He has been making a consistent effort to date.

6.Ayabukwa Mbotshelwa (logged return, sent email to advise of confirmation) after I called takealot AGAIN.

7. I spoke to Msiki... I don't even remember what was done with this agent considering the amount of times I've had to call takealot

8. I spoke to Noma (I requested to speak to a manager, was advised none available as takealot is quite BUSY, promised a callback from manager, YET AGAIN! The manager on duty, Ziad has NOT called ke back )

9. Thandokazi (spoke to agent after receiving a call from the courier company that they are delivering the order, she advised she'd contact the warehouse to advise of return which was logged on Monday already). Agent has also been professional enough to provide feedback to me.

I just want my money back and would like nothing else to do with takealot!!! This is the second complaint I'm logging on this matter and yet none of your client relationship managers has bothered to carry out a service recovery. Papama Nyathi has taken it upon himself to assist me, and to date he is the only person I see deserving to even uphold a management position at takealot.

I'm truly baffled by this experience.