The most fantastical journey ordering something from Takealot and never receiving it.

I want to express my absolute disdain with service from Takealot and the way I was treated over a period of a week with lies upon lies from their help desk. I actually want to address this to senior management. I ordered a gift. I live in Franschhoek and it was sent to Tygervalley. I've got proof of all my communication, SMS 's and complaints. I WAS GUARANTEED THAT IT WOULD BE DELIVERED TODAY AFTER I ORDERED IT ON 13 APRIL. IT NEVER ARRIVED AS PROMISED. NEXT I RECEIVE TWO EMAILS FROM TAKEALOT: PARCEL LOST IN TRANSIT AND WITHOUT MY APPROVAL, MY ACCOUNT WAS CREDITED. LIES. LIES. LIES. So senior management, please contact me on ***.