The most disgusting attitude and service ever

I purchased 2 bar stools from Takealot. This was sent to me on 29 Nov. I was going away on 30 Nov, so I did not open the box. When I got back I opened to find that the stools were damaged, so I logged a return. This was rejected on the basis that it was 8 days since it was delivered and according to the rules, damaged items had to be returned within 7 days. I did not know this and thought that I had 30 days. I have been emailing Ida Carr who is supposed to be the PA for the CEO's, Kim Reid and Mamongae Mahlare to pass my email onto them for assistance. I started doing this since 12 Dec and to date they have not got anyone to assist me. I have sent through my flights to show that I was away and that is why there was a delay in me checking the item. I have made several calls to *** and their service is shockingly poor on the phone. It rings for long and then no one talks when they pick up. It is unbelievable to me that no one will assist and I am expected to pay R1395 for damaged bar stools. If they just took pride and delivered it in good condition, we will not have the returns. I will continue to do a review every day until someone responds and assists me. I am so appalled at the attitude and response of Takealot. They will close down if they continue to service in this manner, with Amazon on the horizons.