1 reviews | Active since Aug 2015
The most appauling service i have come across
I have never had a bad experience in my entire online shopping until i shopped at takealot,I bought a suprise birthday bag for a friend for the 26th of july 2015, I placed my order on the 18 july 2015 and made payment on the 20th july 2015 and on the 22nd july 2015 it was cancelled, i had to re order again, Toefgah Williams and Razeen Boltman assured mevia e mail that the bag went to the wrong address and that i shall get my parcel on the 09th aug 2015. till today the 20th of august I have not received my parcel. suprisingly enough is that i was the one to start writing e mails asking about parcel, takealot never bothered to take me seriously. I need my money back. what is done has been done.<br> <br> ***<br> 22 Jul 2015 Blackcherry Tote Bag in White & Black Track Delivery<br> 1 R 320.00<br> ***<br> 18 Jul 2015 Blackcherry Tote Bag in White & Black Canceled 1 R 320.00<br> ***<br> 18 Jul 2015 Blackcherry Tote Bag in White & Black Canceled 1 R 320.00<br>
We're sorry to hear of the bad experience you've had and that this matter still hasn't been resolved. This is not how we aim to do business and we apologise for the frustration caused. We've assigned this matter to our complaints team to investigate and address with the relevant departments. They'll also be in touch to assist with your refund request.
They are back tomorrow morning and we'll instruct them to get onto this asap.
Sincerely,
takealot.com
We're sorry to hear of the bad experience you've had and that this matter still hasn't been resolved. This is not how we aim to do business and we apologise for the frustration caused. We've assigned this matter to our complaints team to investigate and address with the relevant departments. They'll also be in touch to assist with your refund request.
They are back tomorrow morning and we'll instruct them to get onto this asap.
Sincerely,
takealot.com