The least expected

I reached out regarding a returned product valued at R999, for which I was only credited R400. Somila.G, one of your agents, contacted me via email. I detailed the discrepancy and queried why I received less than the expected amount. She provided a screenshot of my account credit, which didn't match the appropriate refund. I demanded clarification on why I didn't receive the full refund for a defective product I only used for a day, and demanded an immediate explanation for the additional credit to my account.

Shortly after, I received an email stating the credit had been withdrawn from my account and would be transferred to my bank. I'm utterly dismayed and outraged because my queries remained unanswered, and the service provided was grossly inadequate. Moreover, the ticket was closed callously without even bothering to inquire whether my issue was satisfactorily resolved. This experience has left me deeply dissatisfied and questioning the integrity of your customer service standards.