The fall of the great

<p>Takealot used to be my favorite online shopping site. This will be my last purchase from them:</p> <p>I ordered a set of cookingware on special. I waited two days with no reply from them. Go online to find out they have cancelled my order. Great, no warning, no email, no nothing, just cancelled. This was meant to be a wedding present.</p> <p>Contacted them by email because they now thought it is a brilliant idea to not have a telephone line anymore, which is annoying because thye copy paste answers. They credited my account with the money (what cheek!?) instead of just paying me back, but this meant that I could easily just reorder, even added items. Finally got the package- one piece missing and one pot damaged.</p> <p>Send it back, picked up on Friday, only got an email on Monday saying that they logged it. Been waiting a week with no reply. I clearly stated I want an exchange NOT a return and asked to be kept up to date.</p> <p>So of course, the obvious choice for them would be to NOT let me know that they wont be sending me another set. I had to yet mail another person (third person this time) to find out 'we have credited your account'.</p> <p>I have always been proud of Takealot's customer care in the past. If they keep this up, they wont make it long. I will discourage everyone to buy from them from now on. I will never buy from them again. Utterly utterly disappointed.</p>