The deterioration of Customer Service when a Corporation becomes to hig

I have been a Takealot shopper since it started as I was a Kalahari costumer before they it took over. Service was always on point but it has now fallen below acceptable. I purchased Wireless headphone s which stated that it could be used on a TV. Received the item but only opened the parcel after a month . I then found that it was not working on the tv . I am aware of the return policy but thought an explanation of the reason for the delay could sway the return in my favor . However it was declined on 25th August and today I am still battling to get my item back. I emailed more than 20 times I have called the only number available . I have been shunted around by mysterious consultants who don’t or cannot resolve the problem. I have asked for senior management but been ignored . Yesterday the excuse was that it was sent but the courier could not find my residence which is a blatant lie . So needless to say something in the system of Good Customer Service has changed at Takealot .