The deliveries and customer contact system is flawed!

The deliveries and customer contact system is flawed!

On Friday night, I placed an order and paid R100 to have it delivered on Saturday.

On Saturday afternoon at around 12:40 I received a text saying that my delivery would be rescheduled because I "wasn't available" to receive it. I had been at home all morning and hadn't received any calls or alerts saying that my delivery had arrived. I immediately called takealot and informed them of this. The lady said that she would check where the driver was.

She called me back saying that it would be delivered before 5pm. I then told my wife that if the driver doesn't arrive within the next hour then we know that he wasn't anywhere close to the house. At around 16:45 I called takelot again to find out if my delivery would still be arriving. I was told that the driver was entering Grassy Park (5-7 minutes away from my house) and that he had 6 deliveries left.

at 18:30 I still hadn't received my parcel and called again and was told that the driver is now entering Plumstead (3 minutes away from my house) but that I would still have it that day. (I was now still sitting at home, unable to leave because I was waiting for the delivery)

At 19:56 I get an alert saying that it will be rescheduled because the driver "broke down" in Plumstead. Why he couldn't call me to come collect my order from him I still don't know.

On Sunday I tried to phone the number listed on the takelot site which is actually for Mr D Food. When ever they put me through to the takealot division either the line would get disconnected or I'd get an annoying prompt saying that the number I have dialed is not in use and then it would disconnect.

It's now Monday morning. Earlier I made repeated attempts to contact takelot using that number again and got cut off and/or unable to get through. Eventually I spoke to someone who said that the takelot number was busy and he would get someone to get back to me.

All I wanted to do was change the delivery address from home to work. Because it has never occurred to takealot that people are at home on the weekends and work on a Monday. I even mailed them to say that the driver would be wasting his time going to my home address.

Now I get an email back saying that the parcel was delivered and handed to ONE OF MY FAMILY MEMBERS! I live with my wife and she is at work. HOW THE EFF COULD IT BE HANDED TO MY FAMILY MEMBERS???

Why didn't I get a message like I got on Saturday (when I was actually at home) to say that my delivery is being rescheduled???

WHO WAS MY PARCEL HANDED TO?

WHERE IS IT NOW?

WHO ARE THESE MYSTERY FAMILY MEMBERS I DON'T KNOW ABOUT?

WHY IS TAKEALOT'S DELIVERY SYSTEM SO PATHETIC?