The customer means nothing to Takealot

<p>On Tuesday 6 Dec, Jake at Takealot sent a mail that my order was delayed due to a product not being available. I immediately sent an email requesting delivery of the rest of the items by Thursday as my daughters birthday presents were part of the delivery and her birthday was Friday. I received no reply so I sent another email on Wednesday, again to no reply. So I phoned Wednesday afternoon and dealt with a very unhelpful person who eventually said he had given the instructions to the warehouse and I would get my delivery on Thursday. At 16:30 on Thursday I had not received my delivery. I phoned and was told it was not even dispatched. I asked to speak to a manager and was placed on hold for 15 minutes! Robyn finally came on the line and then said she couldn't hear me and would call me back. She didn't. I phoned twice more. Waiting 8 minutes for Robyn before I put down and then waiting 6 minutes while no one answered, not even front line! Robyn finally phoned me back an hour later! Then I had rushed to my kid and she left a voicemail that I would get my delivery on Monday. I phoned again. 6 minutes no one answers. I phoned again and finally got through to Sihle, a very helpful girl who did everything she could to help but the package was by then enroute to the Norwood branch and she couldn't do much despite everything she tried. I then put messages on Facebook and Twitter and suddenly Robyn was trying to help. It was too late then, I could not get the package till the next day and had to go and buy my daughter a present. One unbudgeted for. Your lack of service when I called led me to waste approximately 45 minutes of airtime, R150 on an extra present and an hour away from my children. If the first person had given me an option to collect the goods somewhere like Sihle tried to arrange instead of being unwilling to help it would have only been a slight inconvenience instead of disgusting service. I will keep this complaint going and see how I can recover my costs from Takealot as just delivering the next day is not sufficient and promises to follow up have not been fulfilled as it is 5 days later with no contact.</p>