The 6 month warranty would have app**** if item was sent back to us within the 7 day policy period of damage and defective items.

OK , so i was a happy customer with Takealot for years and years then recently i bought a Laundry Basket , https://www.takealot.com/classic-laundry-basket/PLID***8 - i only opened and used it after 7 days ( so i am fully aware that i cannot get a refund/credit and i am 100% fine with that ) - so after opening it and using it , i realised it has a big hole at the bottom where clothes get stuck and damaged when using it - with my understanding from Takealots return policy - if your item has a 6 month warranty they will fix it / replace it if you send it back. I have now send it back twice and this is the response i get when querying the 6 month warranty "The 6 month warranty would have app**** if item was sent back to us within the 7 day policy period of damage and defective items." The math alone on this statement is *** , so is a 6 month warranty 5 days and 23 days useless and just valid for 7 days ? I mean really Takealot - what is going on there ? Please just fix the ****** thing and send it back to me , no need to refund/credit me - I JUST WANT MY ITEM FIXED