lL
lazarusn L

1 reviews | Active since Dec 2011

23 Aug 2016, 06:40

Thanks To You, My NewBorn Baby wont have a Safe Place to Sleep

<p>We purchased a baby campcot on takealot, once all our baby's room renovations were done, we finally opened up our baby campcot, only to realised there were missing parts, which i have called takealot and asked to send just those parts, now they say i have to send back the entire campcot as they dont have stock of this. The whole process takes way more than 2 weeks, my son will be delivered on the 7th September 2016, where must a newborn baby sleep now? we do not have the budget to go and buy a new one while waiting for takealot to get back to us. I was going to buy his c****at aswell from you guys, but my wife and I have changed our minds because we are scared that it might not come complete and our sons life will be at risk yet again, thanks to inefficiency on your part, I would like the campcot delivered upon collection of return goods. i have the packaging etc... so can someone call me and sort this out, I do not want to deal with Ayesha or Umr please, i want someone senior to call me because they could not tell me yesterday that i must log the return, they told me they will refer it to be logged on my behalf. I want my baby's flippin cot delivered on the same day you flippin collect.</p>

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Replies (3)
takealot.com
takealot.com's reply23 Aug 2016, 07:43
Official

Hello lazarus8207,

We are terribly sorry about the unpleasant experience you had with the recent order you placed with us.

Our complaints team have tried to reach you telephonically without success.

In the meantime, we have escalated your concerns to the relevant department and will revert back to you as soon as we receive a response.

Regards

Takealot.com

lL
lazarusn L's update23 Aug 2016, 08:04
Reviewer Update

you may call me at work ********** 122, you have my damn contact details, i sent you guys 3 emails and called you guys... you also have my email address, i even sent you a picture as request by Umr...

lL
lazarusn L's update23 Aug 2016, 08:53
Reviewer Update

just to give you guys an update, I just spoke to Maxine at TakeAlot, and she is trying to have the missing part shipped out to me, which is initially what i asked for. So i am hoping that she can sort this out, i will keep this review upto date, thus far, sounds promising.