Thanks for this nightmare before christmas

I ordered the "Brizled Christmas Lights, 65.67ft 200 LED Color Changing Tree Lights" on the 14th of December and they were delivered on Friday the 17th. a week before Christmas. the lights i ordered were described as 65ft/19m long, with a remote control, the ability to change from warm white to multi coloured, dimmable and with 11 lighting modes. fancy sounding lights worth the R300 the cost. what i got in the delivery box when i opened it was a cheap 5m long string of static multi coloured lights that SPAR sells for R99 rand in an obviously already opened box, that had a printed sticker and barcode with the above product title sellotaped to it. the lights didnt even come with the two pin transformer it needs to power it.Having had this sort of mix up happen with pretty much every order ive placed with Takealot this year i immediately put two and two together; it was going to take at least a week of emailing back and forth wasting my time with them to get this sorted out, and would probably result in a credit or refund. i logged the return because i wasnt going to keep these lights. but afterwards i decided to see if i could call takealot and speak to somebody directly and hopefully expedite things so i could maybe get lights on my tree before Christmas. I spoke to a rep named Zena D and explained to her how i felt i had been ripped of by their false advertising or incorrect product listing. ill admit i was seething at the time and may not have been my most polite. however considering what happened next i regret nothing. Zena apologised for the mix up, asked that i send her pictures of the product i got so she could compare it with the product i ordered, agreed with me that they were two completely different product and said she would contact the warehouse to see if they had the right product in stock so we could exchange the **** one i got. Zena insisted she would phone me back by the end of the day on Friday. its now Monday Morning and i have yet to hear back from her. after hearing nothing from Zena, and having noticed both that the product was now listed as "supplier out of stock" on the website and that the return i logged on Friday before deciding to try my luck contacted them directly had disappeared in my account, i phoned again and spoke to a different customer service rep. she told me that there was indeed a case open, that they were waiting to hear back from the warehouse team. at this point i had had enough; the warehouse team obviously knew the right product wasnt there because the product had just been listed as out of stock on the product page. Zena D had obviously sent a message and not spoken to anybody directly if she was waiting to hear back. the fact that the product they sent me was in an already opened box means that it had probably been returned by someone else thinking they were getting the same fancy lights the product page listed and gone through the exchange process i was now going through. which means that takealot had gone through this with someone else and NOT updated the product page, and that some ******* in the warehouse either never corrected the product the first time or knew they were sending me the wrong product because they had sent it to some else before and had it returned. Instead of the headache and disappointment i was obviously going to get if i re**** on these people to sort out the problem in time to enjoy lights on my tree before Christmas day i opted to return the product myself that morning and get a refund. Ive taken down the tree too cause this whole thing has left me sour about Christmas now and the usual Christmas gauging that's started would mean i would have to pay even more for similar lights at a brick and mortar shop. 7 orders this year you've done this same thing and promised "I apologize for that and it'll never happen again". they automatic way your reps say that also sounds so insincere now. thanks for f*&king nothing takealot. as melodramatic as it may sound i can honestly say: thanks for ruining my Christmas spirit.