Thanks for nothing

I have heard many rumors about Takealot.com's service delivery & lack of customer service but did not pay any attention to the g****vine.Until I ordered 2 Royal Comfort goose feather & down pillows on the 15th August 2018.i received my order Friday 17th August 2018.that is where my satisfaction stops.i opened my package, covered the pillows in pillow sleeves.just to go to bed, lay my head on the brand new pillows and feeling as if there was no pillow.the pillows went as flat as a washing board.its safe to say that I woke up with terrible neck & shoulder pain the next morning.i then uncovered the pillows,wrapped them in original packaging and cellotaped everything up.due to the website stating that it's the customers responsibility to ensure the safety of the packaging during transport.i logged a return request stating the item was faulty because frankly it was faulty.nobody spendsover R300 on pillows just to have them basically deflate into cheap knock offs.after Takealot reviewed and tested my order, they declined the refund due to the following reasons: 1.The Item is in the original packaging 2.no visible user damaged, 3.Item is defective / hair found on the pillow.

My pillows were delivered on the 29th August 2018.im stuck with items that are not up to standard and that I obviously dont want.my puppy wont even sleep on the pillows-that is how uncomfortable they are.thank you kindly for nothing Takealo.com.