KM
Kerwin M
1 reviews | Active since Jun 2009
02 Nov 2015, 10:11
Textbooks - Not delivered
I ordered a textbook on the 8th October 2015 and got a response to say that it would be delivered by the 21st.<br> I have not received feedback or any response by the 2nd of November 2015.<br> I needed this text book for an exam in November. <br> Khalahari were always early with textbooks....seems like the merger has resulted in POOR SERVICE!<br> After calling this morning I was told they need to order the textbook from the supplier. SO sad that this once great supplier has been reduced to this.
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takealot.com's replyOfficial
02 Nov 2015, 10:29Hello kerwin14,
We're sorry for the delay with your order and that this wasn't communicated to you sooner. This is not how we aim to treat our customers and we apologise for any inconvenience caused. We've instructed our complaints team to liaise with the relevant product buyer to look into our options of how soonest we'll be able to supply you with the book you ordered.
We kindly ask that you give them a little bit of time to make contact with the buyer and to also address the poor communication with regards to this situation. They'll then be in touch with feedback and will assist in resolving this matter ASAP.
Kind Regards,
takealot.com
We're sorry for the delay with your order and that this wasn't communicated to you sooner. This is not how we aim to treat our customers and we apologise for any inconvenience caused. We've instructed our complaints team to liaise with the relevant product buyer to look into our options of how soonest we'll be able to supply you with the book you ordered.
We kindly ask that you give them a little bit of time to make contact with the buyer and to also address the poor communication with regards to this situation. They'll then be in touch with feedback and will assist in resolving this matter ASAP.
Kind Regards,
takealot.com
takealot.com's reply02 Nov 2015, 10:29
Official
Hello kerwin14,
We're sorry for the delay with your order and that this wasn't communicated to you sooner. This is not how we aim to treat our customers and we apologise for any inconvenience caused. We've instructed our complaints team to liaise with the relevant product buyer to look into our options of how soonest we'll be able to supply you with the book you ordered.
We kindly ask that you give them a little bit of time to make contact with the buyer and to also address the poor communication with regards to this situation. They'll then be in touch with feedback and will assist in resolving this matter ASAP.
Kind Regards,
takealot.com
We're sorry for the delay with your order and that this wasn't communicated to you sooner. This is not how we aim to treat our customers and we apologise for any inconvenience caused. We've instructed our complaints team to liaise with the relevant product buyer to look into our options of how soonest we'll be able to supply you with the book you ordered.
We kindly ask that you give them a little bit of time to make contact with the buyer and to also address the poor communication with regards to this situation. They'll then be in touch with feedback and will assist in resolving this matter ASAP.
Kind Regards,
takealot.com