KR
Kate R
1 reviews | Active since Dec 2015
21 Dec 2015, 18:19
Terrible Xmas Service
I ordered a toy for my daughter for Xmas at the end of November confident that it would arrive in time for Xmas. Stated delivery date was latest 15 Dec. the 15th came and went with my order still saying In Progress and date of delivery 15th. I e-mailed them every day for feedback and was told we will investigate etc etc. I finally get an e-mail today (21st) saying that they are out of stock! I have since phoned every toy shop imaginable and they are all sold out. My daughter is going to be devastated on Xmas morning when she doesn't have the dog she put on her list for Santa!
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takealot.com's replyOfficial
21 Dec 2015, 18:52Hello Kdyson,
As discussed with Sheena from our complaints team via e-mail this afternoon we are liaising with the relevant product buyer to get clarity on the availability of this item. We've also requested them to supply us with possible alternatives should this item not be available after all.
We sincerely apologise for the concern this has caused and we'll do our best to find a suitable solution to resolve this matter with you. Our complaints team will revert back to you in the morning as soon as we've received feedback from the buyer.
Kind Regards,
takealot.com
As discussed with Sheena from our complaints team via e-mail this afternoon we are liaising with the relevant product buyer to get clarity on the availability of this item. We've also requested them to supply us with possible alternatives should this item not be available after all.
We sincerely apologise for the concern this has caused and we'll do our best to find a suitable solution to resolve this matter with you. Our complaints team will revert back to you in the morning as soon as we've received feedback from the buyer.
Kind Regards,
takealot.com
takealot.com's reply21 Dec 2015, 18:52
Official
Hello Kdyson,
As discussed with Sheena from our complaints team via e-mail this afternoon we are liaising with the relevant product buyer to get clarity on the availability of this item. We've also requested them to supply us with possible alternatives should this item not be available after all.
We sincerely apologise for the concern this has caused and we'll do our best to find a suitable solution to resolve this matter with you. Our complaints team will revert back to you in the morning as soon as we've received feedback from the buyer.
Kind Regards,
takealot.com
As discussed with Sheena from our complaints team via e-mail this afternoon we are liaising with the relevant product buyer to get clarity on the availability of this item. We've also requested them to supply us with possible alternatives should this item not be available after all.
We sincerely apologise for the concern this has caused and we'll do our best to find a suitable solution to resolve this matter with you. Our complaints team will revert back to you in the morning as soon as we've received feedback from the buyer.
Kind Regards,
takealot.com