Terrible useless service

Where do I start? This is probably the 5th time I have had the exact same issue with Takealot. They cannot account for a delivery. They send you these generic updates about it being out for delivery but that is as far as it goes. They cannot say when it will be delivered and what is worse is that when their useless generic message isn’t honoured they have NO CLUE where it is or what has happened. How? This is their business. To provide delivery on an ordered item. Take away the delivery and I could have just gone to the shop. What a joke. Then the limitation they place on their call centre staff is the cherry on top. All they can do is send an email to the relevant department and then provide these innefectial standard emails about providing feedback once they have any. That could take days. The customer is forced to continually call them as they cannot call you back. My most recent experience has left me fuming. I placed an order which was going to be delivered on the 28th before 17:00 (according to their sms and their app) yet 17:00 came and went with not even an update about what has transpired and why it would not take place. It is up to the customer to contact them to let them know that it did not take place. Shocking service. And their useless call centre staff do nothing but the standard (send an email and wait). I am livid. And like I said this is probably the 5th time this has happened and all you get is an apology. Apologies mean nothing if you don’t act on it. And all this cost me money.