Terrible unreliable service from Takealot

The initial delivery date that was given to me from Takealot was Monday 18 December 2017. Monday came and Monday went with no delivery in sight. I started following up via email and Facebook messenger because I couldn't find a contact number for them. They rep**** back and I was told that my parcel was delivered to the wrong branch, they will advise... I've copied some of the messenger messages here "Hi we have to advise you that we are still waiting on feedback from our courier team. We will revert back to you as soon as we do have feedback" Hi, it seems the parcel was incorrectly sent to the Menlyn branch instead of the Centurion branch. The transfer is currently being arranged and you should receive an SMS confirmation as soon as it arrives at the Centurion branch. We are doing our best to speed up the process as much as possible and we apologize for the inconvenience caused. Hi, we've requested the branch address for the delivery hub that has the parcel. As soon as we receive it, we will forward the details through to you. We're terribly sorry for the inconvenience. We have unfortunately not gotten in contact with them, as said before, we will update you once feedback is given" Takealot messenger only supp**** a contact number yesterday which was the 21st of December 2017. I called but I received the same excuses that I got on messenger. Today is the 22nd of December 2017 and still no delivery in sight. I haven't received any phone calls from Takealot to tell me what is going on with my parcel . I even asked if I could go and fetch my parcel but I was told no due to it being scheduled for delivery. Myself, my fiance and my mother called again to find out what the status is and once again we offered to collect. They still couldn't tell me where my parcel is. We eventually got a number out of them for the courier services. We called and they told us the parcel would be delivered to the branch this afternoon, they will then notify us so that we can collect. About an hour after that conversation I received an SMS saying that the ETA moved to 27 December 2017. This is totally unacceptable. If I knew that it would take so long I wouldn't have bought online. Thanks to Takealot some of my family members won't get presents on Christmas day. I'm still waiting...