terrible TERRIBLE service

it has become a norm that iam serviced terribly at takealot.I ordered a smart watch last year and the straps literally fell off in like a week,idid not return the product.i then ordered abread bin this year and it had a loose lid at receival and it was also bent.my exchange was also defective but i was frustrated hence i let it slid.I have recently received a washing machine which is also defective.Iam awaiting my exchange (i am soo fed up with takealot's incompetencies ).