Terrible! terrible customer service

Ordered a laptop from them. The image on the device showed a fingerprint reader however the one I received didn't have it. I received the laptop on the 05/11/24 and logged a query the same evening and only received a response after 2 days asking for Mo details. I furnished the details and was told that they will log a return for me. Another 2 days passed and I was told they will log a return. I eventually managed to get someone else to log the return on the 12/11/24. I then dropped off the laptop at the takealot in Midrand on 13/11/24 and showed the lady there that the laptop did not have a sensor and she agreed and booked it in. Later on the same day I saw that on the app they said my return was declined. I called the call centre and Kaylin was not sure why the return was declined and she was going to ask the warehouse for details. On the 14/11/24 I made a follow up and I was told my return was declined because the laptop has a fingerprint reader. When I asked to speak to a supervisor I was told the call centre does not allow for us to speak to the supervisors they would have to log a ticket for me and then a supervisor would call me however this may take sometime. Does it make sense for me and the lady who took the laptop in to miss that the laptop has a fingerprint sensor? Why would I ask for an exchange if the sensor was there? In all this time I am not even advised of what the process to be followed looks like, they don't know when this laptop with a mystery sensor will be returned or how. What a terrible experience but I guess it doesn't matter to Takealot because they have my money.