Terrible Takealot.com service!!!!! Order still not delivered. RRN-fc7a-55b6

Ref : RRN-fc7a-55b6 Order : ********** 6

4 January 2018 : I placed my order for cash on delivery. I then then received an email confirmation that my order is being processed.

5 January 2018 : I received an email stating that my order cannot be processed as payment was not received. I then made payment and received payment confirmation.

8 January 2018 : I met the delivery person from DSV : Emmanuel. He then notifies me he requires payment. I notified him I already paid and he said he will confirm with branch and let me know. Later that day I received a call from Lee-Ann stating she is looking into the matter and will get back to me. I also received an email stating if the order cannot be delivered it will go back to the warehouse. I responded stating call me because takealot were/are very confused.

9 January 2018 : At 8.22am I received an incredibly rude call from a woman. She did not greet. I answered and her first words were "are you at work". I then asked who it was and she said she is calling for the delivery. I asked again what her name is and I couldn't hear what she said. She then told me it does not matter who she is, she wants to know if I am at work. Incredibly rude tone throughout the conversation. I then said I want to know her name so when I call to complain about her attitude I can reference her in my complaint. She then hung up on me. I later received a call from Lee-Ann. I notified her of the situation and she said her manager would call me. Her manager then called me 1pm and notified me my order will be delivered today. I did not receive my order. I also emailed and stated I will not be in the office on the 10th.

10 January 2018 : Despite me stating that I will not be in the office on the 10th I still received emails that the delivery team could not deliver as I was unavailable. I then received a mail stating that my account will be credited and my order has been returned to warehouse.

11 January 2018 : Delivery team once again reverts to my office at 8.40; I was in a meeting and only reviewed my phone after. Yet another email stating my order has been returned to warehouse.

My complaint :

1. The emails I received stated delivery on the 9th. The delivery person shows up on the 8th. What if I was not at work to receive the package. I understand you want to under promise and over deliver but be sensible and provide specific tine frames so people are available to receive their order. And don't only call once or twice in the same period. Surely call an hour later to confirm when the client will be available for delivery. Ridiculous.

2. If your cash on delivery process does not work, s**** it. You have caused this entire issue for no reason due to inefficient process.

3. In addition to deliver and payment issues - central to my complaint is regarding the call I received at 8.22 on the 9th of January from ********** . I don't know who that woman was. But her tone and how she conducted that call was unacceptable. Kindly pull up that call and listen to it. I want an acknowledgement and apology and confirmation of what action is been taken against her. I also want a verbal apology from her.

Truly unacceptable experience with Takealot. I will definitely not be utilising the service again. I paid extra with you than a bookstore as I was under the impression you would be more convenient. Had I known what would happen I would have driven to the bookstore a few roads away. Truly truly **** service.

Regards Trish ********** 944