Terrible Takealot returns

I bought a Hisense TV from Takealot. In the meanwhile a lot of the applications on the TV has stopped working. I contacted Hisense to assist me with firmware updates, which didn't solve the problem. Hisense sent out agents to inspect the TV and they replaced the mainboard, still nothing helped.

I submitted a return on Takealot on 04/10/23 with the full report from Hisense with my requested outcome for the return. All I am getting now is excuses from Takealot. The TV has now been under inspection for 3 days, even though a full report from Hisense was already included. This is now how I expected to be handled