Terrible Takealot

<p>On December 15th 2016 I logged a return for two items to be credited to my account, un-opened in their original delivery box from when they were delivered. As of today January 18th a month and 3 days later I am still waiting for the credit to be app**** to my account.</p> <p> </p> <p>When the package was collected by the driver he took a photo of the still sealed delivery package which has been acknowledged on multiple occasions by the staff in the returns department I have spoken to.</p> <p> </p> <p>The cheaper item was credited with no problem to my account, the 2nd item has had 3 total returns logged against it with the first two being marked as Return Request Cancelled by takealot staff with NO notification to me about this.</p> <p> </p> <p>I have made numerous phone calls to the takealot returns department, totalling over a 100 minutes of time and airtime wasted. I have also made an email request to be contacted. All with ZERO contact back from takealot.</p> <p> </p> <p>Every time I contact the returns department, no one can tell me where the item has disappeared to I receive zero accountability from anyone. I am taking to the hello peter and social media platforms to vent because I no longer have the patience to sit on the phone and be **** to by this company. I have been promised call backs every single time I have called in and have never ever received one bar from Jarred who left me a voice message, Jarred promised to follow up with me today regardless of what he found out but this has not happened. To name a few others that I have dealt with are Wendy and a supposed manager Stacey, who made a very serious promise to call me back in half an hour then when I called in nearly 3 hours later I got told she was on lunch.</p> <p> </p> <p>It seems that takealot have no intention of taking care of their customers best interest as they have my money and the item back and seem to have no one capable of owning up to the fact that they have made a mistake and lost the item OR never shipped it to me in the first place.</p> <p> </p> <p>My last resort after posting this review on hello peter and social media will be to go to my bank and have them reverse the charge of the entire transaction.</p> <p> </p> <p>I will never be using takealot again and regardless of the outcome of this horrible experience will not be recommending them to anyone ever again.</p>