Terrible shopping experience and terrible post-sale barriers

This was my first order and what a terrible user experience. The tracker doesn't work, I don't get any feedback from the company and when I try call them I'm put on hold for 27 minutes and counting. Surely it shouldn't be this difficult to get a mousepad. I'm not even asking for delivery, I'm collecting it myself. And yet still. I'm better off going in-store and just buying it myself if it's going to take this long to deliver without any word from the company. Terrible online shopping experience and terrible post-sale experience. This is the first and last. #***2