Terrible shopping experience.

I ordered an iPhone 13 Pro Max (R26 000) last week Wednesday. I paid R95 for express delivery as I do not have a spare phone. The parcel arrived the following day as planned, except when I opened the box I was greeted with the Harry Potter and the Philosophers Stone novel.

I called the help desk and was told to log a return. The would come collect the R26 000 novel, return it to their warehouse which could take 3-5 days, at which point they will do an investigation after which I will be sent a new phone.

I have been without a phone for 12 days and its been 7 days since I paid R26 000 to Takealot for a phone which was never delivered. After numerous calls and e-mails I have decided to post here to vent my frustrations at the absolutely disgraceful service. Surely, if someone receives completely the wrong item you make it a matter of urgency to fix it as quickly as possible. To say I expected more is an understatement - I will never order from Takealot again.