😔 Terrible Services From Takealot.com

Extremely disappointed by a Pre-owned Iphone 11. The battery was not the original apple battery and the iPhone was not functional. It overheated, it kept shutting down and was very laggy. I returned it and they have not gotten back to me. It's been 3-5 business days but I have not gotten my money back, which i really really need. My parents worked so hard to get me the iPhone but it was truly disappointing. I was devastated.