Terrible serviceinfo

I ordered and paid for a table from takealot. I received a damaged table, when choosing the replace my item option, I assumed that the replacing item will be delivered when the damaged item is being collected. Only to find out, this is not the way takealot works. Takealot inconveniences their clients and makes is a much lengthier process. I requested the exchange within less than an hour of the damaged item being delivered and now it's being insinuated that I damaged the item as it need to be checked etc first before I received a non damaged table. Due to urgent need of the table I have ordered and paid for another table entirely, only to be told that will be delivered on the 14th. It's unacceptable that takealot expects a client to make themselves available and wait all day for three day5s in a row for whenever their driver will.pitch. not happy with this service at all.