Terrible Service without Warnings

Would rate them worse. I placed an order on the 15th. On the 23rd i recieve a sms saying it will be delievered on the 30th. I don’t get any package on 30th. I then proceed to write to them. Only recieving a reply on the 2nd saying they will find out and let me know. I hear nothing. I then proceed to follow up again until on the 3rd they tell me sorry but youll maybe recieve it on the 6th. SO unhappy with this service