Terrible service ref rrn 1dca 97ea

I purchased a juicer last year October. It broke before the year was over. On the 11/11/2020 my juicer was collected. I was told it cannot be fixed. I managed to get the spare part from the supplier. I have asked take alot to return it to me. I have been promised since the th20th November that I will get my juicer back. Many excuses have been given as to who has it. I have asked for a manager to contact me and no one has done so. This is extremely frustrating. I have asked for a new juicer since they cant find my one and I have gotten no response.