Terrible Service: Order *** - No delivery on day specified via SMS - Fast n Furious Deliveries

<p>I am very loyal customer and always use Takealot, on the19th of December I was very disappointed in the delivery service I received. First off I receive an sms stating that my delivery is scheduled for delivery today before 5 pm, the time was 7:13 am.</p> <p>I then wait for nearly the whole day, around 3:45pm I call the call center, they say the delivery guy should be out for delivery. At 4:35pm, I call again, put on hold and then call is dropped, call back and the agents says they cannot track the delivery as its with a third party, no communication possible(Take note, that is a serious business process flaw, cannot communicate with your third party delivery service). I then call at 5:10pm and the agent advises the guy should be out and should be there in the next 30min.</p> <p>I then wait for nearly an hour, it is now 6pm, agent now tells me that there is a delay and they will DEFINITELY deliver before 9pm. I then emailed as no delivery has come through, I have even tweeted your handle, response only came later asking for order number.</p> <p>Please take a look at the order, the amount I paid is quite substantial, over R9000 and I expected better service. I moved all my plans around just waiting for the delivery today. Why did you guys use such a useless delivery service, especially since the order contains fragile computer parts, your Mr Delivery service is always on time. You guys have to escalate and find out what was the courier doing and reprimand them for such poor service.</p> <p>Please don't tell me it is the festive season and there is so many orders, I don't want the normal "we apologize for the inconvenience" message, I expect action to be taken and a reimbur*****t or discount on part of my order price, as R9000 is a lot when you get bad service.I don't want the excuse, but we don't promise a time or we cant give you a discount as you paid, that's nonsense. I work in a service delivery environment, we have SLAs that we always exceed and produce a result within the time allocated. I go the extra mile to satisfy and keep a customer happy, just to make sure we don't lose them as a client. So in turn I expect the same level service from big companies.</p>