Terrible service on Returning goods

My son order computer parts on 13th of Sept 2022 delivery on the 15th of Sep 2022. He paid R6200 EFT. Then after delivery we discovered that the part is not the correct one and have to return them. He logged a return request on Saturday the 17th of Sept 2022 and was told that they will pick up on Monday the 19th of Sept 2022. I am writing this review today at night on Thursday the 22nd of Sept 2022 as they still have not picked up the returns from the house. I have been contacted by the Customer care personnel Siyabonga S but he seems to be no help as the package has not been pick up. I'm certain Takealot has more than enough customers now and they don't need me anymore. After this experience I won't be caught dead ordering from Takealot. They better pull their soak up because Amazon is coming to South Africa soon. Mark my words they will wish they treated their customers better. Lastly is Takealot doesn't return their good it's the consumer's right to be told before purchasing their goods.