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devora Even-Tov

1 reviews | Active since Feb 2013

05 Jun 2016, 19:13

terrible service. never deliver what you order

<p>this is the third time that i have ordered from takealot and that they have let me down. firstly one sits at home waiting for the delivery. they say they will deliver within 3 days. so for 3 days you sit and wait at home.... they deliver on the 4th day... then naturally they delivery the wrong item. the charge you and you pay for the item you order. they invoice you out for the item you order, but when you open up the order, it is something else. last year i ordered a silver standup fan, they kept delivering me a white one. taking it back and delivering me again a white one till eventually they wore me down and i kept the white one., they apologized and said they would send me gift vouchers..haha...Now i have ordered a suitcase they have sent the wrong model and size and i have just about had enough of them. They said that they would change it over the weekend. maybe even friday (3.6.2016) or sa****ay 4.6.2016. it is now sunday night.......still waiting.... This is supposed to be convenient online shopping experience. i never have that problem with any other online store.....only takealot.....</p>

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Replies (1)
takealot.com
takealot.com's reply06 Jun 2016, 11:57
Official

Hello Devora,

We are terribly sorry about the unpleasant experience you had with us.

Thank you for taking our complaints teams call and allowing us to look into this matter for you.

We will contact you shortly to settle your concerns.

Regards
Takealot.com