Terrible Service: Incorrect order

<p>On the 12th of September I placed an order for a Jawbone UP2 Violet Circle Fitness Tracker which was priced at R799 , My fitness tracker was then ordered from supplier which took a week to get delivered (didnt mind the wait as I was super excited) To my surprise I recived the incorrect item which was the Jawbone Up instead of an Up2. The Up was priced at half the pricied for what I purchased. So I just assumed that It was an error as despatch and logged a return and replacment for the correct item. The very next day I recived and email to advise me that there isnt stock of the item I ordered and was offered a credit or refund. I opted for a refund as I was clearly being taken for a ride. My issue was that I was despacthed the incorrect item pruposrly as the item that I ordered wasnt available, WHY WAS I NOT CONTACTED WHEN TAKEALOT FOUND OUT THERE WASNT ANY STOCK ? WHERE WAS MY CURTESY CALL TO CHANGE MY ORDER THEN ? IF I KNEW EARLIER I WOULD HAVE CANCELLED IMMEDIETELY . I FIND THIS VERY SHODY CUSTOMER SERVICE ! WE PAY IN ADVANCE FOR ITEMS AND WHEN WE RECIEVE IT IS WORNG. HOW DO YOU TRUST THIS SERVICE ? MY INCORRECT HAS BEEN COLLECTED YESTERDAY BUT I DID NOT RECEIEVE AN EMAIL OR SMS TO ADVISE ME THAT I SHOULD BE EXPECTING A COLLECTION. The worst pasrt was the automated apology. </p>