Terrible service from Takelot

I am so disappointed at the service I received from Takealot and their lack of communication!

On 2 October 2018, I ordered 2 copies of Chrissy Teigan's new cook book (Cravings 2) as presents for my sister's 21st and a good friend. I was notified that the books will arrive on 5 October which was in time for their birthdays. On 5 October, I logged onto my account and it said the delivery date was 26 October, last night I recieved an email from Takelot cancelling my order and that I will be credited or I can reply to the email with my banking details. I rep**** with my banking details and I recieve any email stating;

"Hello!

We see you are trying to reach the team at ***. This is an auto-response letting you know that customer queries sent to this email address will no longer be rep**** to.

We have a much quicker way for you to find the help you need using our online help options. Visit our Help page (https://secure.takealot.com/help) for answers to delivery, order, payment and product related questions. If you can’t find an answer, please complete one of our easy to use online forms and send us your question. Our online shopping assistants will respond and assist you to resolve your query within the following working hours:

Weekdays 07h00 – 22h00 Weekends 09h00 – 18h00 Public Holidays 09h00 – 18h00 (Closed on Christmas & New Year’s Day)

You can also track your delivery at any time by selecting the Order Number from your Order History on your Takealot account profile (https://secure.takealot.com/account/order_history).

Thanks for shopping with us,

The Takealot Team"

I DO NOT WANT CREDIT, I want my money back to buy presents which are actually delivered! On their website, there is no way to communicate via email or telephone with takelot. I am furious!!