Terrible service from Takealot.com RETURNS

Good day, I am writing to express my deep dissatisfaction with the level of service received from the Takealot returns team. On the 12th of August, we ordered a trampoline (Order ******). After reconsideration, we decided a larger model would be more suitable and immediately attempted to cancel the order. Despite this, the trampoline was delivered on the 12th of August. We requested a return the same day, and the trampoline was collected for return on the 13th of August. (MRRN-*****-****) On the 14th of August, we were informed that the return was declined due to alleged tampering with the product. This claim is blatantly false, as the package was never opened and was returned in the original packaging. On the 15th of August, we disputed this claim, stating that we have CCTV footage clearly showing the driver collecting the unopened package. On the 16th of August, Takealot requested the CCTV footage, which we provided on the 19th of August. Despite multiple follow-ups, including a phone call on the 20th of August and an email on the 21st of August, we have received no response. This level of service is completely unacceptable. We have provided clear evidence that the trampoline was returned unopened, yet our return request remains unresolved after 10 days. This is not the service we expect from Takealot, and it is no surprise that customers are increasingly choosing other delivery companies. Please address this issue immediately and process the return as requested. Yolandie Coetsee