Terrible Service from Takealot Returns

<p>On the 5th of April I purchased a Hoover Wet n Dry Vacuum Cleaner on Takealot. The item just stopped working two weeks ago. Last week on Monday, the 4th of July, I contacted Takealot. The item was collected within a day. On Thursday the 8th of July I was informed by Takealot return team member, Asanda Mngadi, that the item could not be returned as there was visible damage to the plug of the item. I never touched the plug. It must have gotten damaged when Takealot collected the item. I asked Asanda for photo evidence. He never rep****. Later that Thursday after huge threats, Dayne Felix, contacted me and told me he would let me know on Friday what the outcome is as he forwarded my complaint and concern to the relevant department. I havent heard from Dayne either. If I bought this item at a real store like Game or Dion, it would have been replaced already. I buy alot of stuff on Takealot but if they dont return this item and change my perception of horrible service, they will not only lose my business but I will make it my mission in life to tell people how horrible they are.</p>