Terrible Service from Takealot

MRRN-HJPOY-7VP7

I have been emailing takealot everyday since Monday to follow up on credit for a product I returned (refer to the abovementioned return identifier for your ease if reference).

Their agents keep advising the the refund was processed on 29th March whereas the item was only collected from me on the 30th.

I returned 2 items on 2 separate days, the above and another item with return identifier MRRN-SVY7P-6XNO. This item was returned first and I did receive takealot credit for it (Miss Black High Heels which didn't fit properly) for R437, thereafter I requested a refund which I received in my bank account.

I returned a second item (MRRN-HJPOY-7VP7) because they sent me the incorrect colour and also the item wasn't what I expected. I paid COD, the return waa concluded with a status "takealot account credited". The credit has not reflected in my takealot account to date, yet the agents advise that a refund for THIS item was processed, I'm perplexed because I paid COD, which bank account did your team refund to? Furthermore, my outcome request for this item was "credit my takealot account".

Please reply to my follow up emails with accuracy and check my return history properly before.