TERRIBLE SERVICE FROM TAKEALOT!!!!!

TERRIBLE SERVICE RECEIVED AND EVEN WORSE AFTER SALE SERVICE!!! ORDERED AN ITEM THAT WAS SAID TO BE READY FOR COLLECTION ON THE 2ND OF SEPT (I ORDERED THE ITEM ON THE 29TH OF AUGUST AND PAID ON SAME TIME OF ORDER). THE ITEM I ORDERED WAS FOR MY MOTHER IN LAWS BIRTHDAY WHICH IS ON THE 4TH OF SEPTEMBER. WHEN I LOGGED ON TO MY TAKEALOT APP ON 1ST OF SEPTEMBER, TAKEALOT CHANGED THE DELIVERY DATE TO THE 6TH OF SEPTEMBER. WHEN I PHONED THEIR HELP DESK IT WAS JUST EXCUSE AFTER EXCUSE. AFTER SPENDING MY WHOLE MORNING TRYING TO UNDERSTAND WHAT HAPPENED AND WHAT COULD BE DONE THE HELP DESK JUST SAID THAT THERE IS NO STOCK AND THEY CAN'T SEE WHEN STOCK WILL ARRIVE. I TOLD THE AGENT TO PLEASE CHECK FOR ANYTHING SIMILAR FROM THEIR SIDE THAT IS IN STOCK AND THEY STRUGGLED TO CHECK AND SEE WHAT STOCK IS AVAILABLE. I REQUESTED THE AGENT TO PLEASE CANCEL MY ORDER ASAP AND REFUND MY BANK ACCOUNT!!! TAKEALOT THEN CAME BACK WITH A MILLION EXCUSES THAT THE ORDER MUST FIRST BE CANCELLED BY THE WAREHOUSE ETC AND IT WILL ONLY BE ON THE 6TH OF SEPTEMBER. AND ONLY THEN CAN THEY START WITH A REFUND.

I CANNOT UNDERSTAND THE BACKWARD MENTALITY AND LOGIC BEHIND THAT. NOW I'M SITTING WITHOUT MY ITEM AND WITHOUT MY MONEY!?!?!?!?! EXTREMELY DISAPPOINTING, INFURIATING AND POOR SERVICE AND AFTER SALES SERVICE.

PORTIA WHO ASSISTED ME WAS CLUELESS AND TERRIBLE SERVICE, DIDN'T EVEN BOTHER TO PROVIDE APPROPRIATE FEEDBACK.

THE OTHER AGENT, ASHLI-JADE WAS VERY PROFESSIONAL AND ACTUALLY TOOK THE TIME TO PHONE ME AND ALSO UNDERSTOOD AND AGREED MY FRUSTRATION.