TERRIBLE SERVICE FROM TAKEALOT

Item: takealot.com
Rating: 1
Author: Hellen R

I am extremely disappointed by TAKEALOT. I placed an order on 27th May 2020. I received notification that order would be delivered on 11th June via sms. I stayed in the address waiting for the whole day and around 8pm i received another sms advising that order will be delivered on 12th June before 7pm, once again i waited the whole day and later after 8 again i received another sms indicating order has been rescheduled to 13th June before 3pm, for the 3rd day i was stuck in the house again waiting, and NOTHING. Around 10pm i received another sms indicating it will be delivered on 15th June before 3pm. I AM EXTREMELY ANGRY. i have never seen anything like this or experienced such a service. I have paid for the goods and i need an explanation of where my goods are or get my money bak.

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Hellen R's updateReviewer Update

15 Jun 2020, 11:04

I still await the response. TAKEALOT have deactivated all their customer and delivery service contacts. Emails do not go through. Tweets are never responded. So how else can one get hold of them as the service has now deteriorated. I have been using TAKEALOT for years, but i have never experienced this frustration. It is very inconveniencing and it is annoying. Am kept waiting as am scared to leave the address and then get the order delivered but in this case for 5 days i have been stuck as i get smses and then no deliveries are done. This is a terrible service and worse still one can never get hold of them!!!!!and they dont give options

Hellen R's update15 Jun 2020, 11:04

Reviewer Update