Terrible service from Takealot

I had ordered a screen from Takealot on 2 December 2018, which was supposed to be for my son's birthday on 5 December 2018. They failed to supply me with the screen (eventhough they said they had the stock available) and to make matters worse, they have kept my money so that I couldn't even buy my son another present instead. This is very embarrassing for me!!! Today is 17 December and they are only refunding my money NOW??? and only after 4 days after I had to ask them to do it!!! They have had my money since 2 December!!! And now they want me to wait another 5 to 7 days for the refund!!!!! They supposedly don't refund the money back into my credit card but into my Takealot account which forces me to buy from them again!!! This is REALLY ATROCIOUS CUSTOMER SERVICE!!!

How are they going to compensate me for this???

Also the R100 voucher which used to be on my account has also just disappeared?

Thanks Sandra Sackstein ********** **********