Terrible service from Takealot

On the 30th of December 2015 I had purchased a 12 month xbox live gold membership code from takealot,<br> <br> Reasoning for purchasing online was getting an instant code<br> <br> When I then inputted the code the next day on my console, to my disbelief the codes that I had been sent had already been used, I then retried the code carefully many times to make sure the error was not on my end, yet still the same message, code has already been used,<br> <br> I immediately emailed takealot stating what had happened,<br> <br> I then received an email from Joy Mputa stating that they required the original code from sent to me from takealot and a Screenshot of the error, which I immediately did,<br> <br> I then received another email stating confirmation of screenshot however they stated additional information besides my coupon code which was sent from takealot, even though all information could have been picked up from my order number as well as coupon email I still typed out exactly what the needed from me,<br> <br> Since me replying I have not received any feedback to date, I have sent follow up emails on the ***