Terrible service for product replacement

I ordered a CADAC gas braai on a Daily Deal for R699 which was delivered on the 27th of July. The product arrived with a part missing which made it unusable. I therefore had it returned, with the return acknowledged on the 29th of July. So far so good...<br> <br> I was then informed that because there was no stock available, I would receive an account credit instead of a replacement. I asked why could I not just receive the replacement once stock was available, but assured that this is impossible. I must reorder once the braai is back in stock. <br> <br> Last week the braai came into stock, but obviously at a higher price, and after requesting that the product be added to my cart at the original purchase price, was told that I must pay the full price of R849.<br> <br> It has now been over 3 weeks since the replacement was lodged and I have basically been told to ****** off. I've shopped at takealot since 2013 and bought thousands of rands in merchandise, then I get this service?? In general takealots service is really good, I do not know if its the sales person I am dealing with, but it doesn't seem too unreasonable to me to get a replacement on a faulty product...