Terrible service

I asked for my item to be replaced as the item was defective. Takealot sent an email saying that they can't replace my item as it is out of stock. When I checked on the take alot app, there was stock available. They **** in the email. I responded to the email with a screenshot of the item showing that there is stock available. The next emai I received was to rate the service from agent Dawn P (what assistance). Terrible service from Takealot. I guess why they didn't replace my item is that when I bought it cost less at the time, now the price has increased and the can't loose out on profit. Putrid.