Terrible service experience

I placed and order on 21December2017 and the online first page guaranteed my order to be delivered on23December2017 but on checkout the delivery date had changed to 28December2017.On the 28December2017 delivery still did not take place even when they sent SMS in reminder to say delivery will be between 08:00&17:00 which I feel was not even specific for receipient to be ready to receive the parcel. I was told Fast and Furious is the third party delivery company they have assigned delivery to but they don't look to me that they can do anything fast.

I called Take-a-lot callcentre on 02January2018 and spoke with Zubair to now change delivery to work as it was initially to be delivered to my home address and he promised to call me back after changes have been made.He never did as I had to call him seeing that the day was already ending I had to get concrete feedback about delivery of my order.I then spoke with Tashreeqah on the second call I made and she said she was going to escalte my query.

I still did not get any feedback till the late morning of 03January2018 and called again and spoke with Angelica who also could not give me a concrete promise about delivery of my order but kept on shifting the blame on the third party.

I did warn all of them that if I am not getting any delivery promise I will have no choice but to publish the terrible service I have received from them.