Terrible Service Delivery, unhelp staff, ********* business conduct, and ineffective process

I hereby make this formal complaint against Takealot, I had an order that was promised to be delivered by the 26th of January however that the delivery date was missed as my parcel was mistakenly sent to the wrong collection point. I received communication from takealot notifying me of the mishap and they will send it to the correct collection point within two to three days. I proceeded to go to the collection point in Klerksdorp where my package had been delivered and confirmed with the staff at the Klerksdorp collection point that my package is there however; they are refusing to hand over my packages because of their process and because I have not yet received my QR code for the collection, so my delivery date has completely been missed. Furthermore to this complaint, takealot has also returned one of my items and refunded me without me even Receiving & inspecting the item stating that there was stock unavailable however that same item is now fully available to be purchased on their website at a higher premium, in fact, it is R100 and more expensive right now than when I purchased it which I feel is a definite breach of the consumer act and they are not treating their customers fairly – it is an ********* business practice