1 reviews | Active since Jan 2017
Terrible service, delivery to wrong address of half the order, no response
<p>I placed an order during December and my expected delivery date was initially end of January. Suprisingly it was scheduled for delivery on 28 December. The delivery guy pitched up, but he only had one part of my two part delivery. So he took the delivery again and said he will be back. It was then scheduled for delivery every remaining day of the work week, with no order being delivered. I phoned customer service on 3 January and it was scheduled for delivery everyday for 2 weeks with a no show. I started phoning everyday twice a day and finally the delivery guy showed up again. But again it was only with the same part. So the delivery guy tells me that the second part will be delivered on another day. So I phone takealot customer service again the next day to report the situation to them and was told they will let me know about the situation. This was on Thursday 12 January. Friday morning I have not received feedback and I received an email stating my order was delivered so I phoned again. I was then told that the second part was delivered on Thursday afternoon. I was not at home Thursday afternoon so therefore it was delivered to the WRONG ADDRESS. Since Friday I keep getting told they are waiting for feedback from this department or that department.</p> <p> </p> <p>Words cannot describe my disappointment in TAKEALOT at this point. If this is not sorted by Friday 20 January I will open a ******** case against TAKEALOT for refusing to replace unreceived items and *****ing my money.</p>
